Benefits

Pulled from the full job description

Full job description

About Us

Asylon is building the future of automated physical security

Founded by aerospace engineers out of MIT, Asylon exists to solve one of the world’s most fundamental problems: protecting people, property, and assets at scale. We design and deploy integrated robotics, software, and AI systems that operate continuously in the real world—where reliability is critical and failure is not an option. Our technology is already protecting lives and infrastructure every day.

The Asylon team brings deep roots in aerospace, defense, and mission-critical engineering, with experience spanning military aviation, naval defense platforms, and advanced commercial systems. That heritage shapes how we work: high standards, disciplined execution, and uncompromising integrity. We build and operate systems that deliver real outcomes for real customers.

We are assembling a team of engineers, operators, and leaders who want their work to matter—people who thrive in demanding environments, take pride in craftsmanship, and take ownership of results. At Asylon, you will help build category-defining technology, push the boundaries of what autonomous systems can do, and set the standard for an entirely new industry.

Our Product - Automated Physical Security

Our full-stack solution enables autonomous aerial and ground robots to operate persistently alongside human security teams—providing continuous situational awareness, rapid response capabilities, and actionable intelligence at scale. We believe the future of security is not humans or machines. It is humans + machines + AI working together—amplifying coverage, improving decision-making, and reducing risk.

Our platform transforms robots from experimental tools into dependable security assets. Deployed at customer sites today, Asylon systems conduct routine patrols, respond to incidents, and integrate directly into security operations—extending the reach of teams and fundamentally changing how physical security is delivered.

We are building the software infrastructure layer for the automated security economy. The work is exciting, and the mission is real.

Position

As a member of the Client Success’s leadership team, RSOC Shift Supervisors play a critical role in ensuring that Asylon’s RSOC operations are conducted both safely and efficiently. This position is directly responsible for communicating changes in policies, procedures, and client requirements, as well as the overall quality of Asylon’s robotic perimeter security service. RSOC Shift Supervisors works closely with several members of the Client Success team to write and develop processes and procedures, training materials, and concepts of operations (CONOPs), train RSOC personnel, and manage day-to-day staffing of the RSOC. RSOC Shift Supervisors are expected to be knowledgeable of Asylon’s technologies, Asylon’s Safety Management System, and client requirements.

RSOC Shift Supervisors are expected to do the following:

❖ Leads RSOC activities to ensure the delivery of reliable, consistent, and premier security services aligned with Asylon’s brand standards and client expectations.

❖ Maintains overall accountability for the operational performance, discipline, and effectiveness of the RSOC during their assigned shift(s).

❖ Ensure consistent adherence to RSOC operational procedures, safety protocols, and service standards across all personnel on the shift.

❖ Identifies operational challenges impacting shift performance and works proactively with RSOC leadership to develop and implement solutions.

❖ Sets the operational tone for the shift by modeling accountability, professionalism, and adherence to RSOC standards.

❖ Serves as the operational lead for the shift, responsible for incident management, escalation decisions, and maintaining operational continuity.

❖ Provides direct supervision and development of RSOC Shift Coordinators and Analysts during assigned shift(s).

❖ Monitors employee performance and provides coaching, feedback, and corrective action when necessary to maintain operational standards.

❖ Ensures operational readiness and accountability for all RSOC activities during the assigned shift.

❖ Identified operational risks and process improvement opportunities to strengthen RSOC performance and reliability.

❖ Maintains an accurate understanding of client requirements and needs to better prioritize RSOC resources

❖ Works alongside RSOC analysts to detect and respond to security incidents, develop and maintain and follow procedures for security event alerting, and participate in security investigations.

❖ Flexes schedule to fill holes in RSOC staffing to meet Asylon and client requirements.

❖ Serves as primary contact on technical support on Tier 1 issues for RSOC analysts.

❖ Ensures staff compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines, and procedures.

❖ Promotes an environment of compliance and continuous improvement to meet organizational goals and client requirements.

❖ Conducts Quality Assurance audits of RSOC patrols to drive continuous improvement.

❖ Collaborates with Asylon’s Integrated Safety Team to investigate occurrences and other safety-related issues in the field.

❖ Assists with recruiting, selecting, training, and coaching RSOC analysts.

❖ Acts as a liaison between the RSOC and other functional departments.

❖ Supports the VP of Client Success in managing the day-to-day scheduling, PTO, and employee requests related to the RSOC.

❖ Foster a positive, feedback-driven work environment.

❖ Supports the VP of Client Success in writing, developing, and implementing processes, procedures, and CONOPs.

❖ Supports the VP of Client Success in writing, developing, and conducting training modules.

❖ Serves as an RSOC Analyst to conduct security operations at client sites when needed.

❖ Collaborates with other internal departments to track key performance indicators (KPIs), fleet status, and client needs.

❖ Maintains an 80%/20% split on management duties and client patrols.

❖ Understands Asylon’s culture and core values, embodies them daily, and can lead others to do the same.

❖ Maintains currency on any and all available RSOC certifications

Qualifications:

❖ Building Effective Teams – creates strong morale and spirit in team, shares wins and success; fosters open dialogue and lets people finish and be responsible for their work.

❖ Managing Priorities – the ability to multi-task, making progress on multiple goals and/or assignments.

❖ Problem solving – uses rigorous logic and methods to solve difficult problems with effective solutions.

❖ Time management skills – able to meet deadlines and set fair pace for work.

❖ Professional verbal and written communication skills.

❖ Tactical – pays attention to the details and applies the strategy.

❖ Safety-conscious - proven track record of safe operations with an ability to make good decisions in tactical situations that require judgment calls

❖ 4 or more years inside of Security Operations environment

❖ 3 or more years of SOC leadership experience

❖ Willingness to obtain a FAA Part 107 Remote Pilot Certificate within the first 90-days of employment

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Application Question(s):

• Answer only "yes" or "no". Are you a U.S. Person as defined by 22 C.F.R. §120.62? This includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Norristown, PA 19401 (Required)

Work Location: In person