IT Manager
Pison
This job is no longer accepting applications
See open jobs at Pison.See open jobs similar to "IT Manager" Decisive Point.IT
Boston, MA, USA
Posted 6+ months ago
Pison is developing breakthrough consumer and healthcare products that are harnessing the power of the mind. We’ve pioneered the science of electroneurography (ENG) to non-invasively sense, analyze, and apply electrical signals coming from the brain. Our neural biosensor and artificial intelligence software are opening a new window to thousands of new, neural-based applications that can improve human health and wellness and help individuals control their environment via gesture recognition. Our vision is to deliver real-time, actionable insights into the state of the body’s nervous system, guiding users to better health and higher achievement in every domain of human endeavor.
Join our dynamic team as the lead point of contact for all IT Support Issues. In this role, you'll take charge of maintaining and procuring current and future IT equipment, ensuring exceptional customer service that goes beyond expectations for our employees, contractors, and customers. Collaborate closely with the VP of Cybersecurity to uphold our high cybersecurity standards and enhance the security posture of our evolving infrastructure.
Supervisory Responsibilities
- Take the lead in recruiting, interviewing, hiring, and training new staff.
- Oversees the daily workflow of the department.
Duties/Responsibilities
- Efficiently manage and track open IT issues and projects to successful closure.
- Provide comprehensive IT related training for current employees and initial IT training for new employees.
- Mentor interns and prospective IT staff, fostering a culture of continuous learning and growth.
- Collaborate with the VP, Cybersecurity to devise a strategic hiring plan for the evolving IT/Security organization
- Perform other related duties as assigned
Required Skills/Abilities
- Solid troubleshooting experience with operating systems (Windows, Mac OS, Linux), networking (Cisco, Juniper, Unifi), and various environments (Google Workspace, Microsoft, Confluence/Jira and GitHub)
- Previous experience in Help Desk / Customer Support.
- Proficient in hardware troubleshooting with laptops (PC & Mac), servers, and networking devices.
- Capability to work independently While demonstrating excellent customer service skills.
- Excellent interpersonal and customer service skills
- Exceptional organizational skills, attention to detail, and time management skills with a proven ability to meet deadlines.
- Adaptability to function effectively in a high-paced and occasionally stressful environment.
- Strong supervisory and leadership skills
Education and Experience
- A degree in Computer Science, Cybersecurity, or Computer Engineering is preferred but not required
- 3+ years work experience
- Career changers are welcome
Physical Requirements
- Ability to lift and move IT equipment including computers, networking devices, batteries and backup equipment.
- Assist with Facility/Physical Security as needed, such as badging, access control, and handling shipping and receiving packages.
** This Employer Participates in E-Verify **
We understand that candidates can feel discouraged if they do not tick every box. We encourage you to apply. Pison is building a diverse team with people from all backgrounds who can help us build an inclusive organization.
This job is no longer accepting applications
See open jobs at Pison.See open jobs similar to "IT Manager" Decisive Point.